Delivery and Returns

Chucs ships worldwide - all rates and estimated delivery times are given below, along with relevent returns information.

Shipping

All orders placed before 1.00pm GMT will be shipped out the same day. Any orders received after this time will be shipped the following day. If your order is placed after 1.00pm GMT on a Friday, or over the weekend, your order will be shipped on the following Monday.

  • UK Standard (Royal Mail Signed for) 2-3 days - £5
  • UK Next Day (Royal Mail Special delivery Guaranteed by 1pm)£14
  • EU Royal Mail tracked and signed - £13
  • Worldwide Royal Mail tracked and signed (3-10 days) - £20

International Customers

For customers outside the EU the website will automatically display prices without UK sales tax. Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier upon delivery. Please check with your country's custom office to determine what these additional costs are prior to purchase.

Returns Policy

We are happy to refund or exchange any Chucs Ltd product in a saleable condition within 14 days from the delivery date. All Chucs products must be returned in the condition in which they were delivered. We will refund your method of payment for the purchase price, less shipping, once we receive your return package. You are responsible for the cost of return shipping. We cannot accept responsibility for parcels lost in transit and you are advised to obtain proof of postage and send via a tracked method. Exchange items will be shipped to you at no additional cost. Please send an email to info@chucs.com for a RMA code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without this code. In your email, please specify your order number and reason for return or exchange. If there are any discrepancies in your order, please call or email us on +44(0) 207 243 9136 or info@chucs.com.